Questions, answered, plainly

Reach out however feels easiest: book a free 15-minute call, send a note, or phone us. There’s no form maze and no commitment. We’ll take it from there, gently.

It’s a relaxed conversation, not an intake interview. We’ll ask a little about what’s bringing you in, answer your questions, and help you decide whether we’re a good fit. If we’re not the right place, we’ll happily point you somewhere that is.

We listen for what matters to you (focus area, style, scheduling, in-person or telehealth) and suggest the practitioner who fits best. If the match doesn’t feel right after a session or two, we’ll adjust. Finding the right person is part of the work.

No. You don’t need a referral, a diagnosis, or a clear explanation of what’s wrong. “Something feels off” is a perfectly good place to start.

It varies by practitioner and service. Your practitioner will recommend what suits your work, and you’ll always know what to expect before you book.

Most people start weekly, which helps build momentum and trust. As things steady, many move to every other week or monthly. There’s no fixed package; we set the rhythm together.

Always. You can change practitioners, take a break, or stop whenever you need to, no awkwardness, no penalty. This is your care, on your terms.

Life happens. We ask for 24 hours’ notice so we can offer the time to someone else; cancellations inside 24 hours may be charged the session fee. We’re reasonable about genuine emergencies.

Yes. Most of our services are available by secure video, so you can meet from wherever you feel most at ease. A few body-based and group sessions are in-person only.

For most kinds of talk therapy, research shows telehealth works just as well, and the comfort of being in your own space can help. Your counselor will flag if something would be better done in person.

A private spot, a steady internet connection, and a phone, tablet, or computer. We’ll send a secure link, no special app or account required.

Completely. Your sessions and records are private and protected under HIPAA. We don’t share anything without your written permission.

Only the rare ones required by law to keep someone safe: imminent risk of serious harm to yourself or others, or abuse of a child or vulnerable adult. We’ll always explain these clearly up front.

Only your care team, and only as needed. If you use insurance, certain limited information may be shared with your insurer for billing; we’ll tell you what that involves before you decide.